Outsourcing @ Sourcingmag.com - IT and Business Process Outsourcing

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Process Design/Redesign With a Clean Sheet
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Organizations should relook at the distribution of their senior management team
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Outsourcing Dictionary and Glossary

Outsourcing - Definitions, Terms and Acronyms
Acquired Rights Directive
Activity-based accounting
Activity-based pricing
Amendments
Application service provider model
Approvals
ARD
Audit
Back office functions
Backlash
Balanced scorecard
Basel II
Baseline
Baseline period
Benchmarking
Best Practice
Best shore
Best-of-breed
Billing audit
Body shop
BOT
BPM
BPMS
BPO
Build-Operate-Transfer model
Business benefit contracting
Business outcome achievement
Business process outsourcing
Call centers
Captive Centers
Cash penalty
Change management
Change of character clause
Chargeback system
Chief sourcing officer
Comanagement process
Competency center
Confidentiality
Continuous performance reporting
Contract
Cooperate sourcing option
Core competencies
Cosourcing
Cost and value discovery
Cost/benefit model
Cost-benefit analysis
Cost-plus pricing
Customer satisfaction benchmarking
Dashboards
Data center operations
Definitions
Delivery
Description
Direct foreign investment
Disaster recovery
Disposal of assets
Dispute resolution process
Downsizing
Dragnet clause
Economies of scale
Efficiency sourcing deal
Employee self-service
Enhancement sourcing deal
Escalation procedure
Exit plan
Farmshore sourcing
Fast track process to selection
Fee-for-service pricing
Feeny-Lacity-Willcocks model
Fixed pricing
Follow the sun
Force Majeure
Foreign Commerce Clause
FRAG 21
Full-service provider
Functional redundancy
Gainsharing
General allocation systems
Geopolitical risk management
Global delivery model
Global shared services model
Governance
Governance statement of work
H1-B visa
HIPAA
Hub and spoke model
Human capital assets
Human resources management systems
Hybrid delivery model
Import quotas
Incentives
Indirect Cost
Innovation capture
Insourcing
Intellectual guidance

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Personnel / Employees / People
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Benchmarking / Metrics
Research & Statistics
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